Some Shipping Delays
Like many other companies, we have also been impacted by unprecedented disruptions, especially
labor shortages and shipping delays. Many of these disruptions are with our shipping carriers
and completely outside our control. As pet parents, we completely understand the importance of
getting our pet food and pet nutrition products on time to avoid digestive upset or disruption in feeding schedules.
We have taken major steps to ensure you receive the high-quality service you're used to receiving from pawTree.
We appreciate your patience and understanding during these unprecedented times.
What can you do to help? One thing you can do is make sure you have at least 2 weeks of food on hand when you place
your next pawTree order.
Free shipping is a benefit available to all Paw Club members as long as they have 3 or more Qualifying Items in their EZ Ship order. Qualifying Items include anything except dog food or cat food (wet or dry). FREE SHIPPING Excludes Alaska, Hawaii and products purchased with pawPoints.
In order to deliver on our promise of exceptional personal service and ensure prompt
delivery of your order chock full of unconditional love, we make every effort to process all
in-stock items within 1-2 business days. Most of our healthy nutritional products will be
in stock and ship within 2 business days. During this "processing" time our warehouse is busy picking, packing and
readying your order to be shipped by one of our carriers. Once our carrier picks up your
order, they make every attempt to deliver it within 4-5 business days after it ships from
our warehouse.
We do everything we can to negotiate good rates with carriers and keep the shipping costs
down, but there is certainly some cost involved in order to deliver products conveniently
to your door. The way you can help us keep your costs low are to bundle your purchases so
that all of your items get shipped in the same box at the same time when possible.
Our shipping rates are based on the total weight of your purchase, according to the table below:
For any purchases over 2000 lbs in the lower 48 states or purchases over 400 lbs in Alaska and Hawaii please reach out to Customer Service for assistance in obtaining bulk pricing.